Last updated: November 11, 2026
KidToonz ("we", "us", "our") operates kidtoonz.com. This Privacy Policy explains how we collect, use and share personal information when you visit our site, place an order or contact us (the "Services"). Our Services are sold to adults. We do not knowingly collect information directly from children; information about a child is given to us by their parent or legal guardian.
Information we collect
- Photos you upload – the photo of your child and, if you add a co-star, photos of a pet, sibling or friend.
- Details for the episode – the child's first name, age, whether they are a boy or a girl, the world you choose, the things they love and any co-star names.
- Your contact details – name, email address, billing address and, if you give it, phone number.
- Order and payment information – what you bought, transaction details and payment confirmation. Card details are processed by Shopify Payments and its partners; we never see or store your full card number.
- Communications – emails and support requests you send us.
- Device and usage information – IP address, browser and device type, pages viewed, and similar data collected automatically through cookies and similar technologies.
How we use photos and children's details
- One purpose only. We use the photos and details you give us to create the cartoon characters and make and deliver your episodes and extras.
- Never in ads. We do not use customer photos or customer episodes in our advertising or on our site.
- Never sold. We do not sell photos or children's details, and we do not share them with advertising partners.
- Service providers. To make your episode, photos and details are processed by service providers that work for us, including providers of AI image and video generation, hosting and storage. They process them on our instructions to deliver the service.
- How long we keep them. We keep photos and details for as long as we need them to make and deliver your episodes (including later episodes in a Mini-Series or subscription) and to honour our remake guarantee. You can ask us to delete them at any time by emailing support@kidtoonz.com from the address you ordered with. Once deleted, we cannot make further episodes or remakes without a new photo.
When you upload a photo you confirm that you are the child's parent or legal guardian, or have their permission, and that you have permission to share any photo of another person.
How we use other information
- To provide the Services – process payments, make and deliver orders, manage subscriptions, and handle remakes, refunds and support.
- Marketing – to send you emails about your unfinished order and occasional offers where you have given us your email address for that purpose. Every marketing email has an unsubscribe link.
- Advertising – to measure our advertising and show you relevant ads on other platforms, using device and usage information (not photos or children's details).
- Security and fraud prevention – to protect our store, our customers and our payment processors.
- Legal compliance – to comply with the law and enforce our terms.
Cookies, pixels and advertising
We use cookies and similar technologies to run the site, remember your cart, analyse traffic and measure and improve our advertising. These include Shopify analytics and advertising tags such as the Meta (Facebook/Instagram) Pixel and Conversions API. These partners may combine this information with other data they hold about you under their own privacy policies. You can manage your choices through the cookie banner where it is shown, your browser settings, and our Your Privacy Choices page.
Who we share information with
- Service providers that help us run the business: Shopify (store and payments), our subscription provider, our email provider (Klaviyo), and the AI, hosting and storage providers used to make and deliver episodes.
- Advertising partners, limited to device and usage information as described above.
- Authorities or advisers where required by law or to protect our rights.
- A buyer of the business, if the business is sold or merged, under the same protections.
International transfers
We are based in Singapore and our service providers operate in several countries, so your information may be processed outside the country where you live. Where required, we rely on appropriate safeguards for these transfers.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, to withdraw consent, to opt out of the sale or sharing of personal information for targeted advertising, and to complain to your local data protection authority. To use any of these rights, email support@kidtoonz.com. We will not treat you differently for doing so.
Security and retention
We use reasonable measures to protect your information, but no system is completely secure. We keep order records for as long as needed for accounting, legal and support purposes.
Changes
We may update this policy from time to time. We will post the new version here and update the date above.
Contact
Email: support@kidtoonz.com
Post: KidToonz, 22 Sin Ming Lane, Singapore 573969, Singapore