Last updated: November 11, 2026
We want you and your child to love your KidToonz episode. If you don't, here is exactly how remakes, refunds and cancellations work.
Love it, or we remake it
If the cartoon character does not look like your child, or something in the episode is wrong (for example a name or a detail you gave us), tell us and we will remake it at no cost.
Still not happy? Full refund
If you are still not happy after a remake, we will refund the episode in full. Please contact us within 30 days of the episode being delivered.
How to ask for a remake or refund
Email support@kidtoonz.com with your order number and a short note on what is wrong. We reply within 1–2 business days.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few more days to appear on your statement.
Personalised digital products
Every episode is made to order from your photo and details and is delivered digitally, so there is nothing to send back. Because each episode is personalised, we ask that you give us the chance to remake it before requesting a refund.
Mini-Series
If you bought a multi-episode Mini-Series and are unhappy, contact us. Our guarantee applies to the episodes already delivered, and we will refund any episodes that have not yet been made.
Subscriptions
You can cancel a subscription at any time, with no minimum term, using the manage-subscription link in your order emails or by emailing us. Cancelling stops all future charges. Episodes you have already received stay yours. Our guarantee applies to each episode you are charged for.
Order cancellations
If you want to cancel an order, email us as soon as possible. If we have not started making the episode, we will cancel and refund it in full.
Photos we cannot use
If the photo you upload is too blurry, dark or far away to work from, we will email you to ask for another one. If we cannot get a usable photo, we will refund your order.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws of your country.
Contact
Email: support@kidtoonz.com
Post: KidToonz, 22 Sin Ming Lane, Singapore 573969, Singapore