Last updated: November 11, 2026
Digital delivery only
KidToonz episodes are digital products. Nothing is posted to you, there are no shipping charges, and no customs duties or import fees apply.
How you receive your episode
We email your episode to the address you gave at checkout. You can watch it on a phone, tablet, computer or TV. Extras that come with some orders (such as a theme song, colouring pages or a printable poster) are also delivered by email.
Delivery times
We aim to deliver the first episode within 24 hours of receiving your order and a usable photo. This is an estimate, not a guarantee, and it can take longer at busy times. If your first episode has not arrived within 3 days, contact us and we will either deliver it promptly or refund you in full.
For a Mini-Series or a subscription, a new episode is delivered each week after the first.
If we need another photo
If the photo you uploaded is too blurry, dark or far away to work from, we will email you to ask for a new one. Delivery time starts once we have a photo we can use.
Didn't get the email?
Check your spam, junk and promotions folders first. If it is not there, or you entered the wrong email address at checkout, email us with your order number and we will send it again.
Where we deliver
Because delivery is by email, we deliver worldwide.
Contact
Email: support@kidtoonz.com
Post: KidToonz, 22 Sin Ming Lane, Singapore 573969, Singapore